Terms and conditions

To shop at Boråstapeter, you must be at least 18 years old and legally entitled to enter into agreements.

In these general terms and conditions of sale, you will find the rules that apply when you order goods from us. The terms “we”, “our”, “ours” and “us” below refer to Boråstapeter AB. By ticking that you accept our terms, you agree to be bound by the current version of these terms at any given time.

As different screens and individual screen settings affect colour reproduction, we cannot guarantee that the colour shades of the products will match the images shown when you visit our website as a consumer. We reserve the right for any printing and typographical errors.

Items in stock are normally sent to your collection point within 1–3 days. Orders placed after 2 pm are usually processed the following day.

You choose payment method and delivery options at checkout; partner terms apply. After your purchase has been completed, you will receive an order confirmation by email. In most cases, the email arrives right away, but sometimes it may take a little longer depending on server load. We also recommend checking your spam folder in case the email has ended up there.

When shopping with us, you must be 18 years old or have your guardian’s approval.

All prices shown include VAT unless otherwise stated.

Registration with Boråstapeter is free of charge and without any obligation to purchase. When placing an order, you must provide the information requested in the registration form. This information includes your name, address and contact details, including a valid email address.

We process your data in order to fulfil our contract with you, deliver your products and more. We will also use your data to send offers and tell you about new products or services. Your personal data may also be transferred between us and other companies in our group and to the retailer or retailers you choose. By entering your details when placing an order, you consent to us processing your personal data in this way, in accordance with the Personal Data Act (1998:204).

If you wish to withdraw your consent, you may do so in whole or in part by sending us written notice; you will find the address further down under Privacy Policy. If your withdrawal means that it becomes difficult for us at Boråstapeter to fulfil the agreement or other obligations, we have the right to refuse delivery of the products ordered or terminate the agreement with immediate effect. If you would like more information about how we process your personal data, you are welcome to contact us at the address shown at the bottom.

All products on our website are sold at the price (including VAT) stated in the webshop while stocks last. We cannot guarantee that sold-out products will be delivered later or replaced with similar products, and we may therefore decline an order in whole or in part.

If the price or information about a product stated on our website is clearly incorrect, and you realised or should have realised this, we reserve the right to cancel your order. In such cases, we will notify you so that you, as the customer, have the opportunity to place a new order if you wish.

Your order is binding only once we have confirmed it. The confirmation is sent by email and applies even if it has been sent to an incorrect email address. If you have not received any goods within 10 days, without having been informed of an extended delivery time, something has gone wrong, and we ask you to contact us at order@borastapeter.com and use your order number as a reference.

Once the order has been shipped, you will receive a confirmation by email with a tracking number for your selected carrier. Please note that the link is activated when the carrier collects the parcel, and only then will it be possible to track the order via the link.

If your product cannot be delivered within the normal delivery time, our aim is to contact you as soon as possible with a date when delivery can take place.

Please don’t hesitate to contact us if you have any questions about your order. The best way to reach us is at order@borastapeter.com.

The wallpaper calculator, our tool for calculating how many rolls you need for wallpapering, calculates using full walls and does not take windows, doors or similar into account. We recommend keeping any leftover wallpaper, ideally a full roll, in case any damage occurs to the wallpaper later on. As each collection has a unique colour mix (batch number), there is no guarantee that a replacement wallpaper will match the wallpaper on your wall in colour.

You have a 14-day right of withdrawal for our products from the day you receive the item. You exercise your right of withdrawal by submitting or sending a notice to us via the withdrawal function available via a link in the footer, by email at order@borastapeter.com, or by using the Swedish Consumer Agency’s standard form for exercising the right of withdrawal, which you can find here. You may also return your product directly to us by attaching the enclosed return shipping label to the parcel and handing it in at your nearest postal agent. You need to send the item back to us within 14 days from the date you informed us that you wished to cancel the purchase.

If the right of withdrawal is registered within 14 days from receiving your order, the full amount will be refunded minus the return shipping cost. The return shipping cost will be deducted from your refund once we have registered your return. The refund will be made no later than 14 days from the date we received your notice that you wish to exercise your right of withdrawal. If, by that time, you have not yet returned the product to us, or if the product has not yet reached us, we will process the refund as soon as we have received the product or as soon as you have shown us that the product has been returned. Refunds will be made using the same payment method that you used for the purchase. If the item has been handled carelessly and beyond what is necessary to determine its characteristics and function, we reserve the right to make a deduction corresponding to the loss in value.

Please note: The right of withdrawal does not apply to custom-fit wallpapers or wallpapers created using your own design.

If you discover any fault with your goods, we ask you to send your order number, photographic documentation and a description of the fault to order@borastapeter.com as soon as possible, and we will normally get back to you within one working day with a plan of action. If you are unlucky enough to receive a defective or damaged item on delivery, we will of course replace it with a flawless and undamaged product.

We always recommend checking the product for any faults or transport damage before installation. This is important because we do not compensate for consequential costs (such as the cost of a tradesperson or compensation for your time) arising from, for example, incorrect installation. Nor do we compensate for any cost of re-wallpapering if the item is defective.

Complaints must be made within a reasonable time after you discovered the fault and no later than three years from the date you received the item. If you made your purchase via a retailer, please contact them regarding returns and complaints.

You as the customer are responsible for the shipping cost unless otherwise stated in your order or agreed separately.

We have the right to close your account with us if you breach these terms of use.

Your account with Boråstapeter is personal and may not be transferred to a third party. We have the right to assign all, or some, rights (such as the right to payment) and obligations under these terms to another party. We also have the right to engage subcontractors to fulfil our obligations.

Changes or additions to these terms will take effect one month after the new terms have been published on our website. However, we always have the right to implement with immediate effect any changes required by law, regulation, or official authority decision. If you do not accept any change or addition to these terms of use, you have the right to terminate your customer account by written notice to the address at the bottom. If you do not terminate your account, you will be deemed to have accepted the new terms.

All images, all text, and other content on our website are protected by copyright, trademark protection, and other intellectual property rules and laws. Unless otherwise stated, all material on the website is our exclusive property; in other words, you may not take our images and use them for anything else.

A party is not liable for delay or loss caused by circumstances beyond that party’s control and which materially hinder the performance of the obligation in question, or which mean that performance of the obligation is not economically justifiable. If a party wishes to invoke such a circumstance, the other party must be notified without undue delay.

Nothing in these terms shall be interpreted as constituting an exception to or waiver of mandatory legislation applicable to purchases made under these terms.

Any dispute arising from these terms shall be decided by a Swedish court. We and our retailers generally follow the recommendations of the National Board for Consumer Disputes (ARN).