Frequently asked questions

Please use our wallpaper calculator to work out how many rolls you need.

All colours for our wallpapers are mixed by hand in our factory. It is a solid craft, and therefore there are no specific colour codes available. Our tip is to bring a piece of wallpaper to a paint shop, where they can help you mix a paint colour that matches the wallpaper.

No. We begin processing your order as soon as you complete your purchase. Therefore, you cannot make changes to your order. If you have forgotten something, you can place a new order.

Our wallpaper samples are printed on real wallpaper paper and are in A4 format, i.e. 210x297 mm. Wallpaper samples for custom-made wallpapers are A3 size, i.e. 297x420 mm.

Hanging wallpaper is not as difficult as you might think. In our wallpaper guide we have gathered everything you need to know to hang our beautiful wallpapers. Here you will also find answers to the most common questions that may come up.

All our wallpapers are made at Borås Tapetfabrik in Viared, just outside Borås, throughout the entire process from initial sketch to finished wallpaper. It is also the first wallpaper factory ever opened in Sweden. Please read more about us, our products and about our environmental work.

Yes, our wallpapers are printed on materials from Northern European paper groups that work with sustainable forestry. As a guarantee of this, we and our suppliers are FSC-certified*. No PVC or harmful solvents are used in production, and they work exclusively with water-based colours and surface treatments that can safely be handled in the factory’s own treatment plant. The factory continuously strives to reduce energy consumption in wallpaper manufacturing and also seeks to minimise waste throughout the entire process, from roll production to printing. The waste material generated by the production facility in Borås is recovered and turned into district heating for the city of Borås. And when you receive the finished wallpaper roll from Boråstapeter in your hand, it is packaged in recyclable material.

All our wallpapers are fire-classified according to the EU standard EN13501. In most cases, the wallpapers achieve class B-s1,d0 without containing flame retardants. The current fire classification is printed on the label included with your wallpaper.

In the delivery email, you will find your tracking link. The link will take you to the carrier’s tracking page with information about your delivery.

Wallpaper samples are sent by regular post within Europe and therefore cannot be tracked.

Standard shipping varies by country and is calculated at checkout.

Wallpaper samples are shipped free of charge and sent as letters to your letterbox.

You have a 14-day right of withdrawal, provided that the packaging is unopened. 

The right of withdrawal does not apply to custom-made wallpapers or wallpapers created with your own motif.

If you purchased through a retailer, please contact them regarding your return.

If you purchased through our website, attach the enclosed return shipping label to the parcel and hand it in at your nearest collection point. If you do not have a return shipping label, please contact us. We will refund you as soon as we have received your return, minus the return cost.

We always recommend that you check the item for any defects or transport damage before installation. 

If you discover a defect in the item while hanging the wallpaper, stop immediately. This is because we do not compensate for incidental costs, such as the cost of a tradesperson or compensation for your time spent. 

If you purchased through a retailer, please contact them regarding your claim.

If you purchased through our website and discover something wrong with your goods, we ask you to send the order number, a photo and a description of the defect as soon as possible to order@borastapeter.com

Claims must be made within a reasonable time, and it is the buyer’s responsibility to demonstrate that the defect is due to the product. Read more in our Terms and Conditions.