Terms and Conditions

To shop with Boråstapeter, you must be at least 18 years old and legally entitled to enter into contracts.

These general terms and conditions of sale set out the rules that apply when you order goods from us. The terms “we”, “our”, “us” and “ours” below refer to Boråstapeter AB. By ticking that you accept our terms, you agree to be bound by the version of these terms that is current at any given time.

As different screens and individual screen settings affect colour reproduction, we cannot guarantee that the colour shades of the products match the images shown when you, as a consumer, visit our website. We reserve the right for any printing and typographical errors.

Items in stock are normally shipped to your collection point within 1–3 days. Orders placed after 2 pm are usually processed the following day.

You choose your payment method and delivery option at checkout; partner terms apply. Once your purchase is completed, you will receive an order confirmation by email. In most cases, the email reaches you right away, but sometimes it may take a little longer depending on server load. We also recommend checking your spam folder to make sure the email has not ended up there by mistake.

To shop with us, you must be at least 18 years old or have a guardian’s approval.

All prices shown include VAT unless otherwise stated.

Registration with Boråstapeter is free of charge and does not require a purchase. When placing an order, you must provide the information requested in the registration form. This includes your name, address and contact details, including a valid email address.

We process your information in order to fulfil our agreement with you, deliver your products, and more. We will also use your information to send offers and tell you about new products or services. Your personal data may also be transferred between us and other companies in our group, as well as to the retailer(s) you choose. By entering your details when placing an order, you consent to us processing your personal data in this way, in accordance with the Personal Data Act (1998:204).

If you wish to withdraw your consent, you may do so in whole or in part by sending us a written notice; you will find the address further down, under Privacy Policy. If your withdrawal means that it becomes difficult for us at Boråstapeter to fulfil the agreement or other obligations, we reserve the right to refuse delivery of the ordered products or terminate the agreement with immediate effect. If you would like more information about how we process your personal data, you are welcome to contact us at the address provided further down.

All products on our website are sold at the price (including VAT) stated in the webshop, while stocks last. We cannot guarantee that sold-out products will be delivered at a later date or replaced with similar products, and we therefore reserve the right to reject an order in whole or in part.

If the price or product information stated on our website is clearly incorrect, and you realized or reasonably should have realized this, we reserve the right to cancel your order. In such cases, we will notify you so that you as a customer have the opportunity to place a new order if you wish.

Your order is binding only after we have confirmed it. The confirmation is sent by email and applies even if it has been sent to an incorrect email address. If you have not received any goods within 10 days, without having been informed of an extended delivery time, something has gone wrong, and we ask you to contact us at order@borastapeter.com and use your order number as a reference.

When your order has been shipped, you will receive a confirmation by email with a tracking number for your chosen carrier. Please note that the link is activated when the carrier collects the parcel, and only then will it be possible to track your order via the link.

If your product cannot be delivered within the normal delivery time, our aim is to contact you as soon as possible with a date when delivery can take place.

Please do not hesitate to contact us if you have any questions regarding your order. The safest way to reach us is at order@borastapeter.com.

The wallpaper calculator, our tool for calculating how many rolls you need for wallpapering, is based on full walls and does not take windows, doors, or similar features into account. We recommend keeping any leftover wallpaper, preferably a full roll, in case the wallpaper is damaged later on. Since each collection has a unique color mix (batch number), there is no guarantee that replacement wallpaper will match the wallpaper already on your wall in terms of color.

You have a 14-day right of withdrawal for our products from the day you receive the goods. You may exercise your right of withdrawal by notifying us via the withdrawal function available through a link in the website footer or by email at order@borastapeter.com. You may also return your product directly to us by attaching the enclosed return shipping label to the parcel and handing it in at your nearest postal service point. You must return the item to us within 14 days of notifying us that you wish to cancel your purchase.

If you register your withdrawal within 14 days of receiving your order, you will be refunded the full purchase amount minus the return shipping cost. The return shipping cost will be deducted from your refund once we have registered your return. Refunds will be made no later than 14 days after we receive your notification that you wish to exercise your right of withdrawal. If you have not yet returned the product by that time, or if the product has not yet reached us, we will issue the refund as soon as we receive the product or as soon as you provide proof that the product has been returned. The refund will be made to the same payment method you used for the purchase. If the product has been handled carelessly or beyond what is necessary to establish its characteristics and functionality, we reserve the right to deduct an amount corresponding to the depreciation in value.

Please note: The right of withdrawal does not apply to custom-made wallpapers or wallpapers created using your own design.

If you discover any issue with your goods, we ask you to send your order number, photo documentation, and a description of the issue to order@borastapeter.com as soon as possible, and we will normally get back to you within one business day with a proposed solution. If you are unfortunate enough to receive a defective or damaged item on delivery, we will of course replace it with a fault-free and undamaged product.

We always recommend checking the product for any faults or transport damage before installation. This is important, as we do not reimburse associated costs (such as the cost of a tradesperson or compensation for your time) arising from, for example, incorrect installation. Nor do we reimburse any cost for re-wallpapering if the item is defective.

Complaints must be submitted within a reasonable time after you discover the defect and no later than three years from the date you received the product. If you purchased the product through a retailer, please contact them regarding returns and complaints.

You as the customer are responsible for the shipping cost unless otherwise stated in your order or agreed otherwise.

We have the right to close your account with us if you breach these terms of use.

Your account with Boråstapeter is personal and may not be transferred to a third party. We are entitled to transfer all, or certain, rights (such as the right to payment) and obligations under these terms to another party. We are also entitled to engage subcontractors to fulfil our obligations.

Changes or additions to these terms will take effect one month after the new terms have been published on our website. However, we always have the right to make such changes with immediate effect if they are required by law, regulation, or a decision by a public authority. If you do not accept any change or addition to these terms of use, you have the right to terminate your customer account by written notice to the address at the bottom. If you do not terminate your account, you will be deemed to have accepted the new terms.

All images, all text, and other content on our website are protected by copyright, trademark protection, and other intellectual property rules and laws. Unless otherwise stated, all material on the website is our exclusive property, which means that you may not take our images and use them for anything else.

A party is not liable for delay or loss caused by circumstances beyond that party’s control that materially hinder the fulfilment of the obligation in question, or that make fulfilment of the obligation not economically justifiable. If a party wishes to invoke such circumstances, the other party must be notified without delay.

Nothing in these terms shall be interpreted as constituting exceptions to or waivers of mandatory legislation applicable to purchases made under these terms.

Any dispute arising from these terms shall be decided by a Swedish court. We and our retailers generally follow the recommendations of the National Board for Consumer Disputes (ARN).