Shipping policy

Orders & Delivery Terms

All products on our website are sold at the price (including VAT) stated in the webshop, while stocks last. We cannot guarantee that sold-out products will be delivered at a later date or replaced with similar products, and we therefore reserve the right to reject an order in whole or in part.

If the price or product information stated on our website is clearly incorrect, and you realized or should have realized this, we reserve the right to cancel your order. In such cases, we will notify you so that you as a customer have the opportunity to place a new order if you wish.

Your order becomes binding only after we have confirmed it. The confirmation is sent by email and applies even if it has been sent to an incorrect email address. If you have not received any goods within 10 days, without being informed of an extended delivery time, something has gone wrong, so we ask you to contact us at order@borastapeter.com and use your order number as a reference.

Once your order has been dispatched, you will receive an email confirmation with a tracking number for your selected carrier. Please note that the link is activated when the carrier collects the parcel, and only then will you be able to track your order via the link.

If your product cannot be delivered within the normal delivery time, our aim is to contact you as soon as possible with a date when delivery can take place.

Please do not hesitate to contact us if you have any questions regarding your order. The best way to reach us is at order@borastapeter.com.

The wallpaper calculator, our tool for calculating how many rolls you need for wallpapering, is based on full walls and does not take windows, doors, or similar features into account. We recommend that you keep any leftover wallpaper, preferably a full roll, in case the wallpaper is damaged at a later stage. Since each collection has a unique colour mix (batch number), there is no guarantee that replacement wallpaper will be a colour match for the wallpaper already on your wall.